Booking Policies
By booking an appointment, you agree to our policies. Please review them before scheduling to ensure a smooth and enjoyable experience.
Service Time & Quality
Nail sets take 2.5-4 hours to complete. Please do not rush the artists, as we focus on quality to ensure your nails last 4+ weeks. Please plan your day accordingly. We do not work on top of existing enhancement from another salon or artist.
Deposits
A non-refundable deposit of $15 is required to secure your appointment. This goes towards your final total.
Late Policy
We offer a 15-minute grace period for late arrivals. After that, the design may be simplified to ensure that we can finish on time. If you are 20+ minutes late without prior notice, your appointment may be cancelled and the deposit forfeited.
Rescheduling & Cancellations
Any cancellation or rescheduling done with less than 24-hour notice will lead to the deposit being forfeited, and a new deposit will be required to book again. You may reschedule at least 24 hours in advance to transfer your deposit to the new appointment.
Extra Guest & Preparation
If you plan to bring a guest, please let us know in advance. Only 1 guest is allowed per appointment, and they must wait in the lobby or outside during your service. Arrive with clean, bare nails with no polish or enhancements unless you have booked a soak-off removal service.
Soak-Off (Removals) & Refills
We do not do foreign removals; we only soak off nails that we made. Refills are only done on structured manicure and not on Gel-X.
No Show
Clients who fail to show up to their appointment without prior notice will be considered a no-show and forfeit their deposit. No-shows may result in refusal of future bookings.
Nail Repairs & Refunds
Free repairs are offered within 1 week for small issues like fallen charms. Breaks or lifting after 1 week will require a small repair fee. We do not offer refunds.
Payment
We accept cash and e-transfer, but cash is preferred. Booking fees may apply and will be reflected in your appointment total before you submit your request.